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Dealing with Difficult Customers

It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s […]

LBT-396 F.R.E.D. Takes the Wheel

Advanced Driver Assistance Systems (ADAS) F.R.E.D. (Frustrating Ridiculous Electronic Device) Takes the Wheel gives technicians experienced in electrical diagnostics an in depth look into ADAS (Advanced Driver Assistance Systems) on […]