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DTSTART;TZID=America/New_York:20200828T120000
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UID:43770-1598616000-1598619600@aamcouniversity.com
SUMMARY:Dealing with Difficult Customers
DESCRIPTION:It is a tough job to be helpful and provide great customer service when a guest is confrontational\, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits. Many times these situations result in performing work for no pay\, refunds or even a lost customer. And don’t forget your reputation is at risk. \nUpon completion of this course\, the participant will be able to: \n\nIdentify the “difficult” customer early\nDescribe creative ways to cope with guest’s demands and complaints\nExplain strategies to resolve complaints quickly – and to everyone’s satisfaction\nDescribe how to repair broken relationships with guests that might have been lost forever\nDescribe how to overcome challenges with difficult customers\nIdentify key phrases for dealing with difficult customers\nIdentify “red flag” words
URL:https://aamcouniversity.com/event/dealing-with-difficult-customers/
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DTSTART;TZID=America/New_York:20200828T150000
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DTSTAMP:20260611T085134
CREATED:20200805T195543Z
LAST-MODIFIED:20200805T195543Z
UID:43789-1598626800-1598630400@aamcouniversity.com
SUMMARY:LBT-396 F.R.E.D. Takes the Wheel
DESCRIPTION:Advanced Driver Assistance Systems (ADAS)\nF.R.E.D. (Frustrating Ridiculous Electronic Device) Takes the Wheel gives technicians experienced in electrical diagnostics an in depth look into ADAS (Advanced Driver Assistance Systems) on vehicles today.  This course covers the various levels of ADAS systems along with their associated components such as smart cameras\, Radar and LiDAR sensors.  We’ll take you on a product familiarization road test\, give you technical service tips and demonstrate some of the various methods required to calibrate ADAS sensors during service.  Whether you’re simply needing up to date information to help educate your customers on how these systems operate or planning to enter the ADAS diagnostic and service / calibration field\, this informative virtual hands-on training course is for you! \nCourse Objectives; \nThis course on ADAS (Advanced Driver Assistance Systems) is designed to bring technicians with electronic diagnostic skills into a firm understanding of; \n\nRadar Systems\nCamera Systems\nLiDAR Systems\nV2V and V2I Systems\nBack Up and Self-Parking / Ultrasonic Systems\nVehicle Systems Interactions with ADAS Systems\n\nAfter successfully completing this course\, the viewer should be able to; \n\nInstruct vehicle owners on the proper operation of their various ADAS systems\nDiagnose and replace a faulty ADAS sensor\nCalibrate an ADAS sensor
URL:https://aamcouniversity.com/event/lbt-396-f-r-e-d-takes-the-wheel/
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