Turn every call from a phone shopper into a valuable conversation. When you ask powerful questions, listen better and differentiate your solutions. You will be the shop of choice. Never feel pressured to discount or price match again and avoid price base selling when you: Utilize Powerful Questions Become a Better Listener Create Presentations that […]
This course will demystify the age-old debate of factory vs. aftermarket scan tools and their capabilities. Our instructors will dive deep into the capabilities and limitations of each type. More importantly, we will explore just how much we can do with the aftermarket scan tools on a variety of models. This course is also loaded […]
Have you looked under a car recently and wondered why there seems to be more control arms than you’re used to or noticed that the steering rack is electro-mechanical now? That rack could have been missing the hydraulic pump for a lot of Manufacture since 2004. Did you notice electric motors at the rear calipers? […]
This course, “Understanding Electrical Oddities,” is a continuation of Dave Hobbs series on electrical issues and unique challenges related to troubleshooting vehicle voltage systems. Dave’s presentation will instruct on traditional electrical systems such as CAN, bus, and 3-phase motors and delve into the mysteries behind hybrid and electrical voltage HV leakage and the HV system […]
The future of your business depends on having people to perform the work and serve the customer. Are you up for the challenge of providing a culture that employees are looking for? With the right culture, talented people have a desire to stay. Gain an understanding of the characteristics and values employees are looking for. […]
Compared to the mid-90s, diesel vehicles have made a serious comeback. The increase in popularity is largely the result of a steady string of advancements and improvements to the diesel engine. New engine designs, noise- and vibration-damping technologies, and improvements like electronic engine control have spawned a new generation of engines that are more powerful […]